Terms & Conditions
Delivery Policy
1. Shipping Process
We strive to process and ship orders within 4 business days from the date of purchase.
All orders are subject to product availability. In case of any delays or issues with your order, we will notify you promptly.
2. Shipping Methods
We offer the following shipping methods:
- Standard Shipping with Fast Way couriers
3. Shipping Costs
Shipping costs vary depending on the shipping method selected and the destination. The exact shipping cost will be displayed during the checkout process.
4. Tracking Information
Once your order is shipped, you will receive an email with tracking information so you can monitor the delivery status.
5. Delivery Times
Delivery times depend on the shipping method and your location. Estimated delivery times will be provided during the checkout process.
6. Delays and Issues
We are not responsible for delays caused by factors beyond our control, such as weather, customs, or courier delays.
7. Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact our customer support within 10 days of delivery. We will work to resolve the issue promptly.
Refund Policy
1. Refund Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
- The item is damaged, defective, or incorrect.
- The item is returned in its original condition and packaging (if applicable).
- The request for a refund is made within 5 days of receiving the product.
2. Refund Process
To request a refund, please contact our customer support team with your order details and the reason for the refund request.
Once your request is approved, we will provide instructions on how to return the item or proceed with the refund process.
3. Refund Timeframe
Refunds will be processed within 5 business days after receiving the returned item and verifying its condition.
The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including downloadable software, gift cards, and personalized or custom-made items.
5. Shipping Costs
Shipping costs are non-refundable unless the return is a result of our error.
6. Restocking Fees
A restocking fee may apply to certain returns. We will specify any restocking fees at the time of the return request.